Please take the time to read this before calling us by phone – your question may be answered here.
Q: How do I send my documents ?
A:We need to see original documents, they can be clearly scanned or photographed and sent via post, or email.
> Scanned image (Clear Full front cover) Please send to the following email address Info@onestopnumberplates.co.uk
> Photographed image (Clear Full front cover) Please send to the following email address Info@onestopnumberplates.co.uk
Q: Will you accept telephone orders?
A: We no longer accept telephone orders as we have found that many problems arise and neither party has any written proof of the order. Should you have any questions you can contact us via email and we will try respond by return.
Q: Do you sell personalised registration numbers?
A: No, we only sell the plates that go onto your vehicle. Please contact the DVLA or another registration number supplier to purchase your registration, and then come back to us for the plates.
Q: If I do not add spacing to my registration, will you do this?
A: Yes, as we supply only legal number plates will add the relevant spacing required should you not enter this yourself into the plate details when ordering.
Q: Do you put anything else on the plates other than what I ordered, for example your details?
A: We will include the British Standards (BS) number on the number plates as required by BS regulations and our details will be included (name and postcode) discreetly.
Q: Do you provide a fixing kit?
A: We can supply sticky pads or 4 screws & colour caps for an extra £1.99, this option is available from checkout page. Please note that we don’t recommend using screws on number plates as with time they can cause water damage or rust marks.
Q: How can I cancel my order?
A: I’m afraid cancellations are not possible as all orders are printed automatically.
Q: What if I make a mistake in my order?
A: We are afraid that if mistakes are down to the customer there is nothing we can do, please make sure your order is correct before submitting it. Your invoice shows the order as we received it. We are not obliged to replace plates if the mistake is yours, number plates are considered personalised items. See the link on our T&C page to the Trading Standards website to find out more. We treat each case on its own merits. Our website records logs of activity as plates are designed, we can resolve disputes by referring to these logs.
NOTE: As detailed above, we will add the correct spacing to a number should you not enter it. This is the only customer mistake that we will change prior to shipping the number plates.
Q: What if you make a mistake making my plates?
A: If we make a mistake we will of course rectify the problem and issue a replacement set of plates. Our company policy is that we cannot issue replacements until we see the plates or a picture of the plates to authenticate the mistake. In order to do this please either send us a email with a picture of the mistake or if this is not possible then send the plates back to us and should the mistake is ours we will refund your postage costs.
Q: Can I place a order by telephone?
A: No, we do prefer you to order via our website for a safe and secure process. This will ensure that your order will not have any errors and also we are unable to accept payment over the telephone.
Q: I want to order more than one set of plates, can I get a discount?
A: We treat multiple orders on merit and will consider offering you a discount if your order is for 5 or more sets of plates. Please contact us in relation to this.
Q: When will my order be dispatched?
A: Orders are dispatched the same day we receive your original proof of entitlement and ID via post. NOTE: If there is a problem with your order we will try to contact you to resolve before despatching.
Q: How are they sent?
A: Orders are posted using Royal Mails First class recorded service.
Q: How long does it take for the plates to arrive?
A: Normally plates arrive within 24/48hrs . It can take up to 5 working days for first class mail to be delivered.
Q: My plates have been dispatched and have not arrived – what can I do?
A: After 5 days contact your local delivery office – we have had instances in the past where the plates are waiting to be picked up due to a failed delivery, and the Royal Mail does not always leave a card. We cannot issue replacement plates till 15 working days have elapsed – this is the time scale for a item to be considered officially lost by the Royal Mail and as such we cannot claim from the Royal Mail till 15 working days have elapsed. We reserve the right to charge for replacement sets if the failed delivery is due to the failure to collect from your delivery office on your part and the plates subsequently get returned to us.
Q: My plates have arrived and they are damaged, what do i do?
A: Damaged plates must be returned to us within 14 days of receipt, upon receipt of them and subject to scrutiny we will of course replace the set.
Q: OK, my question is not here, what’s your phone number.
A: Call us on 01704 548190 – Office hours are 9.00am till 5pm Monday to Friday. We are closed on Saturday, Sunday and Bank Holidays.